Study guide....

Chapter 5

Interpersonal competence- consistently communicating in ways that meet three criteria. Appropriateness - communication follows accepted norms. Effectiveness - enables you to achieve your goals. ethics - communication treats people fairly.

appropriateness - the degree to which your communication matches situational, relational, and cultural expectations regarding how people should communicate.

high self moniter - people who are highly sensitive to appropriateness and adapt their communication accordingly.
Low self moniter - are not sensitive to appropriateness, communicate the same way no matter what the situation.

effectiveness - the ability to use communication to accomplish interpersonal goals.
Self presentational goals - represent desire for others to perceive you as a certain kind of person.
Instrumental goals - the practical things you want to achieve in a particular situation.
relational goals - the connections you want to cultivate with your communication partners.

Interpersonal ethics -a set of standards regarding moral behavior. avoid intentionally hurting others through our communication.

Expressive messages - convey what you think and feel so that others know what you think and feel.
Conventional messages - emphasize the achievement of instrumental goals in a situation.
Rhetorical messages - signal an attempt to answer the question "How can i best talk about this situation so that the problems we're facing are solved?

communication apprehension - fear or anxiety associated with real or anticipated communication with another person or persons.
Trait communication apprehension - enduring tendency to experience frear and anxiety with all communication.
Context communication apprehension - apprehension to communication in a certain type of situation.
Receiver communication apprehension - fear and anxiety consistently experienced during communication with a particular type of person or group.
Temporary communication apprehension - spontane=eous short term experience of fear and anxiety regarding communication with a particular person or group. triggered by an inerpersonal event that causes a person to become briefly apprehensive about communicating.

Communication plans - mental maps that describe exactly how communication encounters will unfold prior to interacting in the situation or with the person or types of people who cause your communication apprehension.
1) Plan actions - the moves you think you'll perform in an encounter that causes you anxiety.
2) plan contingencies - the messages you think your communication partner or partners will say during the encounter and how you will respond.

shyness - tendency to be timid and reserved and to talk less when in the presence of others.
lonliness - feelings of social isolation and lack of companionship. Also associated with communication shortcomings.

Defensive communication - incompetent messages delivered in response to suggestions criticism or perceived slights. People rudely dismiss the validity of what another person has just said. refuse to make internal attributions about their own behavior.
1) dogmatic messages- a person dismisses suggestions for improvement or constructive criticism, refuses to consider other views and continues to believ that his or her behaviors are acceptable.
2) superiority messages - the speaker suggests that he or she possesses special knowledge, ability, or status far beyond that of the other